Donating Devices

Everything you need to know about what to donate and how. If none of the answers here answer your query, please feel free to email us.

The best way to find out is by completing this simple form with as much detail as possible. We try to reply within 7 days.

We will be doing a fresh install on donated devices, so they need to be able to start OK and run without too many problems when we receive them. However, even computers which cannot be turned on often have useful parts we can use on other devices.

When it comes to iPhones, we can use iPhone 5 and up. (We also accept iPhone 4 but distribute them for use only as basic mobiles for phoning and sending text messages. This is because because they can no longer be properly updated, so are open to many vulnerabilities.)

If a mobile or tablet screen is cracked but usable, we’ll be happy to consider it. However, we cannot repair or replace smashed or damaged screens. Similarly, if a mobile or tablet cannot be turned on we will be unable to use it. However, charger cables and plugs, and computer power converters and leads in good condition are very helpful as many devices are donated without them.

Very probably, yes! Many devices can work perfectly reasonably with a fresh install. Please fill in the donation form with as much detail as possible. We will then be in touch about whether we think we can use it and, if so, to arrange collection or delivery to one of our drop off points.

Very probably, yes! Please fill in the device donation form with as much detail as possible. We will decide whether to take it depending on its overall condition and spec, and the ease and cost of replacing the charger. We will then be in touch about whether we think we can use it and, if so, to arrange collection or delivery to one of our drop off points.

We can make good use of any bits and pieces that are used with mobiles, tablets and any type of computer, such as:

  • charging cables
  • computer power adapters
  • webcams
  • speakers
  • computer monitors
  • mice (wired or wireless but not the kind that eat cheese, please!)
  • keyboards
  • USB sticks and external hard drives
  • headphones
  • microphones
  • laptop or tablet cases
  • printers
  • assistive technology devices of any kind

Completing the **form **saves us much more time than it takes you, so we really appreciate it when people use it. Whether or not you complete the form, you can drop off device donation(s) at either of the locations below. Please ensure you follow these simple steps:

  1. BEFORE YOU DROP OFF: Please remove any iPhone, iPad or Apple Mac computer from your iCloud account. It would also be very helpful if you remove any password from any device you donate.
  2. Put your donation(s), including any charging cables or other bits, into one of the bags provided.
  3. Complete the short paper form provided, including any password that might be on the device. (If you’re not sure, please put down as many guesses as possible!) Please also provide contact details so we can get in touch with any questions if needed, and let you know where your device found a new home.
  4. Put the form into the bag with your donation, tie it closed and leave it in the box provided.

DROP OFF POINTS:

Batch & Co coffee shop, 54 Streatham Hill SW2 4RD. Mon-Sat 9-13:30; Sun 10-2. (It’s a great excuse to pick up a delicious iced coffee, pastry, sandwich or cake on your way out!)

Mobile2Buy mobile & PC repair shop at 354 Norwood Rd. Mon-Sat 9-20:00; Sun 9-18:00 (They also sell face masks in bulk as well as mobile phones, accessories and services such as unlocking.)

Yes, please fill in the **form **and let us know that you need us to collect it. Please provide your full postal address and a mobile number so that we can get in touch to arrange this.

BEFORE we come, PLEASE:

  1. Please remove any iPhone, iPad or Apple Mac computer donation from your iCloud account.
  2. Remove or make a note of the password on any device you donate. (If you’re not sure what it is, please put down as many guesses as possible!)

Our volunteer tech experts wipe all data from every device before it is given to someone in need. However, if you wish to delete data and/or factory reset your device before you donate it to us, you can find a number of online guides to do so. For instance, there is** this** Which? Guide for Windows computers and Chromebooks, **this** guide for Android phones, **this** guide from Apple for Macs and **this** one for iPhones and iPads.